Pull&Bear’s customer service gave me a poor experience, what should I do?

I bought a pair of shoes for ₺1,800 back in March, and I wore them for the very first time this week for just a few hours. I certainly wasn't playing soccer in them – they're heels, for crying out loud – but the toe immediately deformed! I never imagined the leather quality could be so incredibly p...

I bought a product from Pull and Bear, and after wearing it only two or three times, the zipper completely broke. I took the item back to the store, expecting at least a fair evaluation, but the staff refused to accept it and showed no interest in resolving the issue. What frustrated me even more w...

This shoe is very weak and poor quality, and I won't be buying from Pull & Bear again, especially from Egypt through their website. I made this purchase feeling frustrated and angry, given how little I used the shoes. I need immediate attention and communication regarding this issue.

I bought a pair of shoes from Pull and Bear Online. Since the weather only recently started getting warmer, I’ve worn them just three or four times. However, both shoes have started to come apart on the inner sides, and cracks have formed on the front. It’s obvious that the material is poor quality,...

Pull & Bear sent me an incomplete order. Instead of sending the missing item, customer service is asking me to return the product. I ordered a tracksuit set, but it arrived incomplete—only the pants were in the package. The sweatshirt was not included. I paid for the full set and expected to receive...

I received a gift from Pull&Bear with an exchange card included. Due to my demanding job as an engineer, I couldn’t visit the store immediately. When I finally managed to go just two days past the exchange period, they refused to process the exchange, saying the head office does not approve late exc...

I purchased a classic shoe model from Pull & Bear, and within 1-2 weeks of use, the sole cracked and split apart. I consulted several experienced cobblers in the İzmir region, all of whom confirmed that the issue is not related to usage but rather a manufacturing defect. They even stated that the sh...

Two months ago, I ordered two pairs of sweatpants from Pull&Bear, and for an entire month, the status remained "preparing in the warehouse." I attempted to call customer service but couldn’t reach anyone. After a month of waiting, the order was canceled and refunded without any explanation. Hoping ...

I recently ordered two tracksuit bottoms for my son from Pull and Bear, with order number 20125301274. Unfortunately, both items turned out to be too large, so I promptly returned them in accordance with the return policy, along with the required shipping and return code, on May 22, 2024. However, a...

I purchased a denim jacket from Pull&Bear online on 01/27/2024, returned it, and it reached the warehouse. The return approval came a few days later on 02/06/2024, and the refund was reflected in my account the following day. It never took 14 days as claimed. Despite reaching out to them 10 times, t...

I placed an order from Pull & Bear on November 23, 2023 (Order Number: 20178935507) with promises of "one-day shipping" from a partnered company. Despite the order status showing as delivered, the items are yet to arrive. A month has passed, and contacting customer service reveals that the transacti...

Hello, about a week ago, I bought a coat from Pull&Bear and now I want to return it. They said I need a document from the bank confirming the card change since my card was replaced. I am the cardholder, the transaction is in my name, and also have the receipt. It's so absurd that they are making it ...

On November 30, I purchased a "virtual card" gift with order number "20180802563" from Pull & Bear online. The payment was deducted from my bank card, but the card was not sent via email. When I contacted customer service, they mentioned a "technical glitch on the site," but there hasn't been a clea...

I bought a jacket from Black Friday discounts. I marked a branch that was allowed as a delivery place. When the product was not shipped, I wrote to the customer representative and said that the rate is the general directorate, only the employees can receive it, the product will be returned. It is no...

I  bought three cute bags on Trendyol from Pull and Bear online store, everything looked great—bills were sent out in my name—but then when the parcel came there was one piece in it. There's no one to talk to or help fix things. I'm not just asking for a refund; I want to be paid for the trouble. We...

The Pull & Bear app is plagued by shopping issues, and customer service can't provide any assistance due to instructions from their administrative unit on the Spanish side. On October 11, we made a purchase through the mobile app, and the payment went through successfully. After shopping, we receive...

The 3-pack of underwear that I bought from Akasya Pull&Bear store and wanted to return after 20-25 minutes was told that we could not return it on hygiene grounds. In the same store, while I was looking for products, I showed the 3-pack boxers, which were somehow opened, to an employee and I was tol...

I paid an extra fee for next-day delivery on my Pull & Bear order, but it turned out to be a nightmare. The problem isn't just the money; it's also the seller's lack of respect and false promises. They first pushed back the delivery date to the next day. My package did not arrive that day. It's as i...

pull and bear sold me a product that was not in stock ! 4 days ago i've bought a pair of pants and after 2 days i contacted with customers' service they told me they packed my product and it's been waiting for the carrier to delivering my adress. Later i asked again , they told me it's waiting for t...

I received a discount voucher when I made my order, but it was mentioned clearly that the voucher cannot be applied to products that are already on discount. However, I used it for my full-priced purchase and received a discount of 159 TL, bringing my total payment to 1340 TL. I returned an item wor...

Sadly, I must report that my most recent online shopping adventure was not a pleasant one thanks to Pull & Bear. The 20152136761 that I ordered was obviously broken when it arrived. The store didn't have any alternatives, so I couldn't return it for a refund. The company's employees seemed blasé abo...

I recently purchased the rubber coated flat boat shoes (ref. 1003/040) and was extremely disappointed to find peeling and blistering on multiple parts of the surface on the very first day of wearing them. I reached out to the company, hoping to have the issue resolved, but was met with resistance. T...

I recently returned a product I had received from Pull and Bear on January 19th, 2023. I returned it using Aras Cargo on the same day that I received it, and the package was received at Pull and Bear's warehouse on January 24th, 2023. However, despite this, I have yet to receive a refund for the pro...

On January 4, 2023, I made three separate purchases from the Pull and Bear mobile app. On January 13th, UPS Turkey delivered a package to me, but when I opened it, there was only one item inside. My first thought was to send a message to Pull and Bear on WhatsApp. Their system reported the delivery ...