One of the items in my online order from Pull and Bear was delivered with a store security tag still attached, making it impossible for me to use the product. Although this error clearly stems from the company’s negligence, customer service merely advised me to either return the product or take it to a store. Since the item I purchased with great interest is now out of stock, returning it is not a viable solution. Moreover, I should not be burdened with visiting a store or dealing with the return process, as the responsibility for this mistake lies entirely with the company. There is also no Pull and Bear store in my city. I placed my order properly, made the payment, yet I am unable to use the item due to this shipping error. Despite this, the company refuses to take responsibility and shifts the inconvenience onto me. I expect this issue to be resolved without further hassle, in line with the values of a brand that claims to care about customer satisfaction. Otherwise, I will not hesitate to exercise all my legal rights.
I recently ordered an item from Pull and Bear online after my spouse tried it on in-store. Due to credit card issues, I chose to place the order from home, expecting a smooth experience. However, when the package arrived, it came in a large, awkward paper bag, and to my surprise, the security tag wa...
I placed an order during the Pull & Bear sale and was expecting two separate deliveries. One shipment arrived, but the other package never reached me. However, the missing items were incorrectly marked as delivered. I contacted customer service, but they offered no solution. It has been a month, an...
There is no way to justify Pull and Bear's actions, as they have held onto my refund for 14 days without any valid reason, and have not provided any updates on the matter, they are ghosting me for days, maybe thinking it's simple and unimportant for them. How could they assume that as I am wondering...
I purchased a product from Pull and Bear, with the right to return it by November 8. However, I was informed that my return code had expired, even though it was still within the valid return period. When I tried to request a new code, the system kept giving errors. I contacted customer service for ...
Sadly, I must report that my most recent online shopping adventure was not a pleasant one thanks to Pull & Bear. The 20152136761 that I ordered was obviously broken when it arrived. The store didn't have any alternatives, so I couldn't return it for a refund. The company's employees seemed blasé abo...
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