I received a gift from Pull&Bear with an exchange card included. Due to my demanding job as an engineer, I couldn’t visit the store immediately. When I finally managed to go just two days past the exchange period, they refused to process the exchange, saying the head office does not approve late exchanges.
I understand store policies, but not everyone is free to shop at any time. I was only two days late, and I even planned to pay extra for a different product, yet they strictly refused to help. In the past, Pull&Bear allowed exchanges even without a gift receipt, so why this sudden rigidity?
I request an exception and a fair resolution. I am not asking for a refund, just a simple exchange. Please address this issue and provide a solution.
There is no way to justify Pull and Bear's actions, as they have held onto my refund for 14 days without any valid reason, and have not provided any updates on the matter, they are ghosting me for days, maybe thinking it's simple and unimportant for them. How could they assume that as I am wondering...
On January 12, I placed an order through Pull & Bear’s online store. After waiting for days without any shipping updates, I canceled my order on January 16. Since then, I have not received my refund. I contacted my bank, and they confirmed that no refund request has been processed from Pull & Bear’...
I purchased a product from Pull and Bear, with the right to return it by November 8. However, I was informed that my return code had expired, even though it was still within the valid return period. When I tried to request a new code, the system kept giving errors. I contacted customer service for ...
I bought a product from Pull and Bear, and after wearing it only two or three times, the zipper completely broke. I took the item back to the store, expecting at least a fair evaluation, but the staff refused to accept it and showed no interest in resolving the issue. What frustrated me even more w...
Two days ago, I purchased a pair of pants from Pull & Bear. Since they were too long, I had the hems slightly altered. However, when I tried them on at home, I noticed that the side seam doesn’t run straight—it veers to the side. Unfortunately, I didn’t notice this defect before altering the length....
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