I bought a jacket from Black Friday discounts. I marked a branch that was allowed as a delivery place. When the product was not shipped, I wrote to the customer representative and said that the rate is the general directorate, only the employees can receive it, the product will be returned. It is not possible for me to know that the rate is the general directorate, I passed it too, if you have such a rule, why do you allow it? The customer representative said there is nothing to do, he made neither an apology nor a statement. I heard rebuke as if it was my fault.
I returned a jacket to Pull & Bear over a month ago, but I still haven’t received my refund. I’ve contacted customer service multiple times, and each time they assure me that I’ll get a response via email, yet I never hear back. It feels like my complaint is being brushed off, as there’s still no si...
I placed an order for a gift coat for my girlfriend from Pull and Bear on June 19, 2023, with order number 20162221287. It has been almost a month now, and there has been no communication from anyone regarding the status of my order. The system keeps giving me vague responses, postponing the deliver...
I purchased a denim jacket from Pull&Bear online on 01/27/2024, returned it, and it reached the warehouse. The return approval came a few days later on 02/06/2024, and the refund was reflected in my account the following day. It never took 14 days as claimed. Despite reaching out to them 10 times, t...
I recently bought a jacket from Pull and Bear, but I decided to return it. While I successfully generated a return code, I can’t find any information on the return drop-off locations. Additionally, my email and phone number don’t appear in the system, making it impossible to track my return options ...
On 05.01.2025, I placed an online order for two pairs of jeans on the Pull&Bear website, totaling ₺1644.95. One item was advertised as discounted from ₺1,090 to ₺760, and the other from ₺1,190 to ₺840. The screenshots reflecting these prices are visible in my account. On 16.01.2025, I received the p...
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