I purchased a classic shoe model from Pull & Bear, and within 1-2 weeks of use, the sole cracked and split apart. I consulted several experienced cobblers in the İzmir region, all of whom confirmed that the issue is not related to usage but rather a manufacturing defect. They even stated that the shoes are essentially unusable.
Despite reaching out to Pull & Bear multiple times via email and phone, I haven’t received any response or support. This lack of accountability and customer service is extremely frustrating. I expect Pull & Bear to address this issue, acknowledge the defect, and provide a replacement or refund promptly. Customers deserve better product quality and after-sales support.
I bought a pair of shoes for ₺1,800 back in March, and I wore them for the very first time this week for just a few hours. I certainly wasn't playing soccer in them – they're heels, for crying out loud – but the toe immediately deformed! I never imagined the leather quality could be so incredibly p...
I bought a pair of shoes from Pull and Bear Online. Since the weather only recently started getting warmer, I’ve worn them just three or four times. However, both shoes have started to come apart on the inner sides, and cracks have formed on the front. It’s obvious that the material is poor quality,...
I purchased a pair of basic sneakers from Pull and Bear, expecting the usual quality I’m accustomed to from the brand. However, to my surprise, the shoes turned out to be extremely uncomfortable from the very first wear. The sneakers cause painful pressure on my feet, making it nearly impossible to ...
On January 16, 2024, I ordered a pair of slippers for my mother from Pull & Bear’s website. As the weather warmed up, she wore them only a few times. During a normal walk, the heel of one slipper cracked. My mother is not overweight, and the product had not been used heavily. I reported the issue to...
The gray coat I purchased from Pull & Bear last year has developed severe pilling and looks as if it’s falling apart. Despite never being washed, the coat’s fabric is worn out, and the lining has completely torn, making it unusable. It feels like the coat is disintegrating after only a short time of...
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