The 3-pack of underwear that I bought from Akasya Pull&Bear store and wanted to return after 20-25 minutes was told that we could not return it on hygiene grounds. In the same store, while I was looking for products, I showed the 3-pack boxers, which were somehow opened, to an employee and I was told that they had to be closed and I was taken away and told to have them repackaged. In this case, the company gave the impression that it was lying about returns and the hygiene of the products it sells. I also complain about the company's cashiers in terms of communication management. I could not read their names from their name badges, but their behavior was disturbing. I will never recommend this brand myself and I will never shop there again, and I advise shoppers to be careful.
I bought a pair of sweatpants for ₺1,090.00 from the Pull & Bear store in Ankara Ankamall AVM. I wore them only once or twice, and after the first wash, the product shrank by 5–6 cm. I took the item back to the store and asked for a refund, but they refused. They said it would be sent to the factory...
I bought a product from Pull and Bear, and after wearing it only two or three times, the zipper completely broke. I took the item back to the store, expecting at least a fair evaluation, but the staff refused to accept it and showed no interest in resolving the issue. What frustrated me even more w...
I paid an extra fee for next-day delivery on my Pull & Bear order, but it turned out to be a nightmare. The problem isn't just the money; it's also the seller's lack of respect and false promises. They first pushed back the delivery date to the next day. My package did not arrive that day. It's as i...
Sadly, I must report that my most recent online shopping adventure was not a pleasant one thanks to Pull & Bear. The 20152136761 that I ordered was obviously broken when it arrived. The store didn't have any alternatives, so I couldn't return it for a refund. The company's employees seemed blasé abo...
On August 27, 2025, I purchased a new season t-shirt from the Pull & Bear store inside MarkAntalya Mall. The product has never been used, and the tag is still attached. However, when I went to the store on October 2, 2025 to request an exchange, my request was denied on the grounds that the exchange...
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