The Pull & Bear app is plagued by shopping issues, and customer service can't provide any assistance due to instructions from their administrative unit on the Spanish side. On October 11, we made a purchase through the mobile app, and the payment went through successfully. After shopping, we received a payment confirmation screen. However, 1-2 hours later, we received an email stating that our order was pending payment. We double-checked, and indeed, the payment was completed. When we revisited the app, a warning indicated that the order was still pending payment. We contacted customer support, and their response was less than satisfactory. They advised us to wait for 48 hours, and if the issue persisted, we'd have to cancel the order. This raised the question: why should we track this issue after we've done everything correctly? To make matters worse, the customer representative accused us of being aggressive. We're experienced e-commerce shoppers, and this situation has occurred before. The solution should be straightforward – check, confirm the payment, and prepare the order.
On January 12, I placed an order through Pull & Bear’s online store. After waiting for days without any shipping updates, I canceled my order on January 16. Since then, I have not received my refund. I contacted my bank, and they confirmed that no refund request has been processed from Pull & Bear’...
I placed an order during the Pull & Bear sale and was expecting two separate deliveries. One shipment arrived, but the other package never reached me. However, the missing items were incorrectly marked as delivered. I contacted customer service, but they offered no solution. It has been a month, an...
On November 30, I purchased a "virtual card" gift with order number "20180802563" from Pull & Bear online. The payment was deducted from my bank card, but the card was not sent via email. When I contacted customer service, they mentioned a "technical glitch on the site," but there hasn't been a clea...
Two months ago, I ordered two pairs of sweatpants from Pull&Bear, and for an entire month, the status remained "preparing in the warehouse." I attempted to call customer service but couldn’t reach anyone. After a month of waiting, the order was canceled and refunded without any explanation. Hoping ...
I placed an order with Pull and Bear on the 20th, expecting timely delivery of the two items I purchased. Today is the 30th, and my order hasn't even shipped yet. Originally, the estimated delivery date was set for the 1st of next month, but it’s already been over 10 days, and the items are still ma...
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