Sadly, I must report that my most recent online shopping adventure was not a pleasant one thanks to Pull & Bear. The 20152136761 that I ordered was obviously broken when it arrived. The store didn't have any alternatives, so I couldn't return it for a refund. The company's employees seemed blasé about the quality of the goods they were shipping out, and I felt like I was the unfortunate recipient of their carelessness. During packaging, the obvious flaw should have been discovered. Due to this incident, I am currently dealing with the hassle of returning the item for a refund, and I am disappointed that I will not be receiving the product I had originally ordered. The service and lack of professionalism at Pull & Bear are totally unacceptable. Pull & Bear seems to care little about the quality of the goods they ship, so I wouldn't recommend buying from their website again.
Unfortunately, the jacket I ordered from Pull & Bear was flawed and I had to send it back. There was no way to wear that jacket because it was so badly torn. To be honest, I was hoping for stricter quality assurance measures given the renown of the company. Your decision to ship a damaged product an...
One of the items in my online order from Pull and Bear was delivered with a store security tag still attached, making it impossible for me to use the product. Although this error clearly stems from the company’s negligence, customer service merely advised me to either return the product or take it t...
I purchased a product from Pull and Bear, with the right to return it by November 8. However, I was informed that my return code had expired, even though it was still within the valid return period. When I tried to request a new code, the system kept giving errors. I contacted customer service for ...
On June 15, 2025, I placed a Click & Collect order, number 20248925871. They charged me the moment I submitted the order, but I received no invoice or confirmation email until June 18, 2025! My order, which I was supposed to pick up just four hours later, is still nowhere to be found, and their cust...
I am disappointed with Pull & Bear's customer service. My brother bought me a gift, but the product was sent incorrectly by the store. He returned it and reordered the correct item, giving my address as the shipping destination. Unfortunately, by the time I received the product, it did not fit and I...
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