I paid an extra fee for next-day delivery on my Pull & Bear order, but it turned out to be a nightmare. The problem isn't just the money; it's also the seller's lack of respect and false promises. They first pushed back the delivery date to the next day. My package did not arrive that day. It's as if they've cut off all direct communication channels, pretending that written messages are the only way to communicate properly. My messages are mockingly responded to by customer service representatives. When I try to contact the courier company, they put me on hold for 15 minutes before hanging up. They misled me into believing that the courier company was open until 11 a.m. and that they would deliver my package. Never, ever pay anything from Pull & Bear. It's been three days and I'm still waiting, with no brand representative, customer service agent, or representative from the careless courier company available for a meaningful conversation.
I ordered something from Pull&Bear, but because I changed my address, the delivery company marked it as "undeliverable" and sent it back to them without telling me. I called customer service, and they told me that the products didn't make it to the delivery company and promised to give me a refund. ...
I placed an order during the Pull & Bear sale and was expecting two separate deliveries. One shipment arrived, but the other package never reached me. However, the missing items were incorrectly marked as delivered. I contacted customer service, but they offered no solution. It has been a month, an...
There is no way to justify Pull and Bear's actions, as they have held onto my refund for 14 days without any valid reason, and have not provided any updates on the matter, they are ghosting me for days, maybe thinking it's simple and unimportant for them. How could they assume that as I am wondering...
On January 12, I placed an order through Pull & Bear’s online store. After waiting for days without any shipping updates, I canceled my order on January 16. Since then, I have not received my refund. I contacted my bank, and they confirmed that no refund request has been processed from Pull & Bear’...
On June 15, 2025, I placed a Click & Collect order, number 20248925871. They charged me the moment I submitted the order, but I received no invoice or confirmation email until June 18, 2025! My order, which I was supposed to pick up just four hours later, is still nowhere to be found, and their cust...
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