BDG Game Account Locked With Error 116 and Cannot Log In

Today I tried to log in to my BDG Game account and encountered an error message on the login screen saying “Error: 116 User has been locked.” Because of this situation, I cannot access my account and use your service. After seeing the error, I tried to resolve the issue by performing a password reset, but even after resetting my password I still receive the same “User has been locked” message and remain unable to log in. I request that my BDG Game account be checked and immediately reactivated, and that I be informed clearly about why my account was locked and what has been done to resolve the problem.