Star Pets Payment Successful but Balance Not Updated

Today, 30.10, at 16:37 I made a payment of 91.77 (via Apple Pay) to top up my balance on my Star Pets account. The payment went through successfully, but my balance on Star Pets has not changed and the money has not been added to my account. Because of this, I still cannot purchase the item I wanted to buy, even though the amount has already been charged. I find it very frustrating that the payment was taken but the balance was not updated. I request that the missing amount be promptly credited to my Star Pets account so I can complete my purchase, or that you provide an appropriate solution without any further loss of time.