Preply Refused to Explain Why My Account Was Closed
I was using Preply as a student. First, I purchased a subscription on my own account for approximately $81, which still had 11 lessons remaining. Later, because my younger siblings also needed lessons, I invited one of them through Preply's referral program and used the referral credit to purchase a subscription for my sibling. I also paid an additional $23, and together with a $47 coupon, the account included 11 lessons, but only one lesson was completed before the account was affected.
Today, both my account and my sibling's account were closed for an alleged "policy violation." I do not understand why this action was taken because I did not violate any of Preply's rules. I was not given a detailed explanation—only a generic message stating that the accounts had been closed for violating the platform's policies.
After the accounts were closed, I contacted Preply Support. I was simply told that the accounts had been permanently closed for policy violations, and my support request was immediately closed. I opened several additional support requests, but every one of them was closed without any explanation or meaningful response. Preply has completely refused to communicate with me about this issue.
I used the service from Kocaeli, Türkiye, and I have an important exam in one month. I therefore request a full refund of the approximately $104 I paid in total, as I can no longer access the lessons I purchased. If possible, I also request that both accounts be restored promptly so that we can use our remaining lesson credits. Otherwise, I have suffered significant financial loss because my accounts were closed without a clear explanation and I have been unable to use the lessons I paid for.
