Slow customer service in resolving payments, how can I get effective help from Preply?

About a week ago, I purchased a standard monthly membership on Preply, and $100 was charged to my credit card. I started my membership after completing a trial lesson and carried out a few activities on the platform. However, shortly afterward, my account was blocked without any explanation. I was ...

On October 30, 2025, my Preply account was suddenly suspended without any prior warning or notification. After the suspension, I contacted customer support regarding a refund for the 6 remaining lessons in my account. Instead of receiving a clear explanation or assistance, I was given the following...

Through the Preply platform, I paid approximately 30k to take mathematics lessons from a tutor named K D**. At first, I was satisfied with the lessons, but about four months ago, the tutor’s behavior became increasingly disrespectful and inattentive. He stopped replying to my messages altogether and...

To date, I have paid a total of $118.39 on Preply, but I have experienced serious issues in almost every lesson. Most of the lessons do not take place at all, yet the payments are processed immediately. When I request a refund, the process takes an extremely long time, and in most cases, no real sol...

I have been trying to buy a monthly subscription on the Preply app, but no matter what I do, the payment will not go through. My balance is sufficient, online shopping is enabled, and I have no restrictions on my cards. To be sure, I even tried with three different cards and three different browsers...

I booked a trial lesson through the Preply app and was genuinely impressed with the teacher. I wanted to continue and subscribe right away, but I’ve been unable to complete the payment process. I tried 5–6 different cards—each time, the system gave me an error, and the transaction failed. What’s wo...

I transferred money from Preply to my Payoneer account, but it has now been over a week, and the funds are still not showing up in my Payoneer balance. I’ve contacted both platforms multiple times, and all I get is an endless loop of blame-shifting. Payoneer says there’s no pending transfer and tha...

I scheduled two weekly lessons on Preply with a tutor named Kelly. We agreed on everything, but she never showed up to a single class—and worse, she didn’t even notify me or provide any explanation. She’s also completely inactive on the platform, so there’s no way for me to message her or understand...

My spouse and I both purchased lessons on Preply. I bought a 12-lesson package, but I haven’t been able to attend a single class because the tutor kept canceling at the very last minute every time. Despite being the one who paid, I’m now left with zero completed lessons and no way to fix it. I’ve t...

I accidentally purchased two separate 12-hour lesson packages on Preply, and now I’m stuck. There’s no option anywhere to cancel one of them, and I can’t request a refund either. I’ve spent hours trying to reach someone for support, but there’s absolutely no response—no live chat, no email reply, no...

Normally, I was transferring my earnings from Preply to Payoneer. However, this month I saw that my link was removed. I wrote to the customer representative and she said the exchange would be done within 24 hours. Even this is a very long time because the weekend intervened. Still he didn't return. ...