Slow customer service in resolving payments, how can I get effective help from Preply?

When Preply’s customer service is slow in resolving payment issues, the most effective approach is to use multiple channels and keep a written record of your claim.

Here are practical steps to get more effective help:

• Official ticket: open a case at https://preply.com/en/support under the Payments category. Attach your proof of payment and describe the issue with date and time.

• App/Web chat: request to speak with a supervisor instead of a bot for faster resolution.

👉 If support still doesn’t resolve your issue, file your case on Xolvie, where your claim will be documented and followed up until you get a response from Preply.