Preply charged me after a free trial, what steps should I take to get a refund?

If Preply charged you after a free trial you didn’t want, start by contacting Preply Support via the live chat (“?” icon on the site/app) or email [email protected].

Explain the situation, include your purchase details and ask for a refund according to their refund policy.

Preply’s team can review charges and may refund or credit unused lessons depending on timing and reasons.

If support doesn’t respond or denies your request unfairly, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.