On December 14, I purchased an 8-lesson subscription on Preply. However, the teacher I booked never joined the lessons at the scheduled times, and despite messaging them multiple times, I received no response at all. As a result, I was forced to cancel all of my planned lessons.
Even though I canceled the lessons, no refund was issued, nor was any credit added to my account. I lost both my money and the time and motivation I invested in this process. In this regard, Preply has caused me serious inconvenience and harm.
When I contacted Preply support about this issue, I found that their support process is extremely slow. Responses come hours later, and these delays only prolong the problem I’m experiencing. The platform’s interface is also very user-unfriendly, which made it difficult to track the process and prevented me from finding a clear solution.
I request a full refund of the amount I paid and that the funds for my unused lessons, which were never credited to my account in any form, be returned to me as soon as possible. I also expect Preply to improve teacher oversight and customer support processes to prevent similar issues from happening again.
On October 21, I had a successful trial lesson with teacher Grace through Preply, and immediately afterward, I purchased a one-month, 12-lesson package. I completed the payment by credit card and created my lesson schedule. However, today — the day my scheduled lessons were supposed to start — I en...
Under my monthly subscription on Preply, I had been taking lessons regularly every week. However, on September 25, both of my accounts’ subscriptions were canceled. In total, I had 8 remaining lessons (5 + 3) that were canceled along with the subscriptions, and I am still waiting for a refund for th...
My spouse and I both purchased lessons on Preply. I bought a 12-lesson package, but I haven’t been able to attend a single class because the tutor kept canceling at the very last minute every time. Despite being the one who paid, I’m now left with zero completed lessons and no way to fix it. I’ve t...
I purchased a 12-lesson package on Preply and successfully scheduled my lessons with my tutor. Everything was going smoothly until I had 4 lessons left, when I suddenly received a warning that “your teacher is not active.” Although the tutor mentioned there was an issue with their account and we man...
I purchased eight lessons on Preply, and my first lesson was scheduled for Friday, September 19, 2025, at 13:30. However, the teacher named O** A** did not attend the class, which wasted all of my time. At the moment, it still shows that I have seven lessons left, but I have not taken any lesson yet...
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