I canceled my Preply subscription and did not get a full refund, how can I file a claim?

If you cancel on Preply and don’t receive the full refund, the most effective step is to file a claim right away with proof of payment and cancellation.

Here are practical steps to handle it:

• Check your profile: go to https://preply.com → Payments / History. Take screenshots of the charges and the cancellation status.

• Official ticket: open a case at https://preply.com/en/support, under the Refunds category. Attach your bank receipt and the cancellation confirmation.

• Bank chargeback: if Preply doesn’t respond within a reasonable time, file a claim with your bank as a partial wrongful charge, attaching all evidence.

• Case history: keep tickets, emails, and screenshots, since they’re essential if you need to escalate your case.

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