I canceled my Preply subscription and did not get a full refund, how can I file a claim?

On October 21, I had a successful trial lesson with teacher Grace through Preply, and immediately afterward, I purchased a one-month, 12-lesson package. I completed the payment by credit card and created my lesson schedule. However, today — the day my scheduled lessons were supposed to start — I en...

On October 20, 2025, I made a payment on Preply for an 8-lesson subscription. However, because I was not satisfied with the service, I canceled my subscription on the same day. After the cancellation, nothing changed in my account — the lessons were still visible and not deleted. I also tried to co...

To date, I have paid a total of $118.39 on Preply, but I have experienced serious issues in almost every lesson. Most of the lessons do not take place at all, yet the payments are processed immediately. When I request a refund, the process takes an extremely long time, and in most cases, no real sol...

The English learning app Preply charged approximately $24 USD (₺1,000) to my card without my authorization, and since then, I have not received any response from their team. Up until that point, including during my trial lesson, they had always responded promptly to my messages. However, after the ...

Under my monthly subscription on Preply, I had been taking lessons regularly every week. However, on September 25, both of my accounts’ subscriptions were canceled. In total, I had 8 remaining lessons (5 + 3) that were canceled along with the subscriptions, and I am still waiting for a refund for th...

I purchased eight lessons on Preply, and my first lesson was scheduled for Friday, September 19, 2025, at 13:30. However, the teacher named O** A** did not attend the class, which wasted all of my time. At the moment, it still shows that I have seven lessons left, but I have not taken any lesson yet...

I made a payment on Preply to take lessons with a specific teacher, but after the teacher closed their account, I requested a refund of my remaining balance. On August 7, I was informed that the refund had been processed, yet the amount has still not been credited to my account. I have contacted Pre...

On 02/09/2025, I scheduled my first English lesson through Preply. I contacted the teacher via chat, but when it was time for the class, the teacher did not attend, claiming their camera was broken. The teacher then asked me to reschedule, so I booked a second lesson for 04/09/2025. Unfortunately, t...

I purchased 12 lessons on Preply with a subscription, but I only attended 6 lessons. I canceled the remaining lessons and I am requesting a refund for them. I was told that the remaining lessons can be transferred to another tutor, but I do not want this option. I no longer wish to use the applicati...

On 12/08/2025, I subscribed to Preply by paying 6,367.85₺ for one month of private English lessons. However, I was not satisfied with the quality of the lessons and decided to cancel my subscription on 22/08/2025, after using the service for only two weeks. Out of the total lessons I paid for, I on...

On 09/08/2025, I purchased a 50-minute English private lesson via the Preply mobile app. The following day, 10/08/2025, I canceled the lesson because I had changed my mind. I canceled before the final cancellation deadline stated during payment, which should have entitled me to a full refund. Despi...

I purchased a 12-lesson package on Preply and successfully scheduled my lessons with my tutor. Everything was going smoothly until I had 4 lessons left, when I suddenly received a warning that “your teacher is not active.” Although the tutor mentioned there was an issue with their account and we man...

I had booked a trial lesson on Preply, but unfortunately, I got sick and could not attend. Because of my health situation, it didn’t even occur to me to notify the tutor in advance. Now, I see that the fee for the lesson has still been charged, even though I was unable to participate for medical rea...

I cannot log in to Preply, which I have been using for 6 months with the username somaonne****@outlook.com, and I had been attending regular classes. I am not receiving any response in any way. I have at least ₺3000 worth of credit and an active subscription remaining on my account. I even tried res...

Preply has been the worst experience I’ve had with an online learning platform. I initially signed up for 16 lessons with one tutor—four lessons per week—because I wanted consistency, which is crucial for improving grammar. But the tutor only had availability in the mornings and early afternoons, wh...

I’ve been taking lessons on Preply for a long time and was generally satisfied—until now. Recently, my tutor took a break from offering classes, which meant I couldn’t schedule any new sessions. I had around ₺4000 worth of prepaid lessons left in my balance—approximately 8 lessons in total. To my s...

I was using Preply to take English and French lessons from two different tutors. As a student, I often paused lessons during exam periods and allowed my unused lesson credits to accumulate. Today, I noticed I had 4 unused lessons with each tutor, and since I won’t have time to use them, I contacted ...

Hello, my Preply account which has been going on for about 8 months was suddenly closed but I could not get back the money for the lessons I paid for before, no one is contacting me, I demand my account to be opened or the money I paid to be returned, my trust in preply has been shaken, preply can s...

I purchased a 4.5-lesson private tutoring package on Preply, thinking it was a reliable platform. After completing just one lesson with Zidane Morris, Preply suspended my account without any explanation. I tried to reach them for help by creating a new account with a different email address—but as s...

Hi Preply team, I booked a private German lesson and paid in advance. However, the tutor never responded to my messages or showed up for the scheduled class. I ended up canceling the lesson myself since there was no communication at all. Now I’m left with no class and no idea how to get my money ba...

My spouse and I both purchased lessons on Preply. I bought a 12-lesson package, but I haven’t been able to attend a single class because the tutor kept canceling at the very last minute every time. Despite being the one who paid, I’m now left with zero completed lessons and no way to fix it. I’ve t...

I accidentally purchased two separate 12-hour lesson packages on Preply, and now I’m stuck. There’s no option anywhere to cancel one of them, and I can’t request a refund either. I’ve spent hours trying to reach someone for support, but there’s absolutely no response—no live chat, no email reply, no...

I am writing to address an issue I encountered with Preply and to request a resolution. The account registered under my son Ö*** C**’s email address (o**********@gmail.com) was unexpectedly closed without any explanation. Additionally, the $50 balance in the account and the prepaid lessons for at l...

My two sons and I had been taking English lessons together on Preply for a long time. I had at least 8 reserved lessons and a balance of over ₺1800 in my account. However, Preply unexpectedly seized my money and lessons, closed my membership, and blocked my access to both. They didn’t provide any ex...

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