Preply locked my balance after a payment issue, what options do I have now?

If Preply locked your balance after a payment issue, start by contacting Preply Support through the in-platform live chat and explain clearly that your balance is inaccessible due to a payment problem; ask them to unlock or refund the funds based on their Refund & Payment Policy.

Preply can review the situation and may restore your balance or process a refund if the charge was incorrect or unresolved.

If support is slow or unhelpful, gather screenshots of the locked balance and payment records, then escalate your case on Xolvie to seek a resolution.