On October 30, 2025, my Preply account was suddenly suspended without any prior warning or notification. After the suspension, I contacted customer support regarding a refund for the 6 remaining lessons in my account.
Instead of receiving a clear explanation or assistance, I was given the following response by Preply customer service:
“As our team reserves the right to discontinue further communication on this matter, we won’t be able to discuss it any further.”
No additional clarification or justification was provided.
My registered email address is .dvt**@gmail.com. I am formally requesting a refund for the 6 unused lessons remaining in my account and a fair resolution to this issue.
On October 20, 2025, I made a payment on Preply for an 8-lesson subscription. However, because I was not satisfied with the service, I canceled my subscription on the same day. After the cancellation, nothing changed in my account — the lessons were still visible and not deleted. I also tried to co...
On 12/08/2025, I subscribed to Preply by paying 6,367.85₺ for one month of private English lessons. However, I was not satisfied with the quality of the lessons and decided to cancel my subscription on 22/08/2025, after using the service for only two weeks. Out of the total lessons I paid for, I on...
Under my monthly subscription on Preply, I had been taking lessons regularly every week. However, on September 25, both of my accounts’ subscriptions were canceled. In total, I had 8 remaining lessons (5 + 3) that were canceled along with the subscriptions, and I am still waiting for a refund for th...
I’m writing to report a serious issue with my Preply account. I suddenly lost access to my account without receiving any prior warning, explanation, or notification of a violation. I’ve never engaged in any behavior that would breach Preply’s terms or policies. On the contrary, I’ve used the platfor...
On 09/08/2025, I purchased a 50-minute English private lesson via the Preply mobile app. The following day, 10/08/2025, I canceled the lesson because I had changed my mind. I canceled before the final cancellation deadline stated during payment, which should have entitled me to a full refund. Despi...
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