Preply Keeps Rejecting My Virtual Card Payment

İpek
Preply

I am trying to purchase a monthly subscription for a specific teacher on Preply, but I have been unable to complete the payment of approximately $122. I have tried multiple times using my virtual card, but the system rejects the payment every time and displays the message, “Please check your payment information.” I have checked the card limit, expiration date, and all other card details, and there does not appear to be any issue on my bank’s side.

Since I believe the problem is not related to me or my card, I am unable to start the subscription or schedule my lessons. I am asking Preply to investigate this issue with its payment system, allow me to start my subscription, and process the payment successfully.

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