Preply Made Unauthorized Monthly Charges for Five Months

I took a trial lesson through the Preply platform in April and then purchased only four additional lessons. Other than these transactions, I never requested a subscription, authorized automatic renewal, or set up any recurring payment instruction.

Despite this, for the past five months, Preply has charged my credit card $105 every month without my knowledge or authorization, for a total of $525. I only discovered these charges by chance while reviewing my credit card statement. Even though I had not actively used the platform during this period, I find it extremely unfair and unacceptable that my card information was retained in the system and charged on a recurring monthly basis without my consent.

I also contacted Preply’s support team regarding this issue, but so far, I have not received a resolution or a refund. To prevent the process from being delayed further, I also filed a dispute with my bank regarding the unauthorized transactions, and an investigation has been initiated.

I am requesting the immediate cancellation of all subscriptions and payment plans registered under my name that involve automatic renewal or recurring charges. I also demand a full and immediate refund of the total $525 charged to my credit card without my knowledge or authorization. I expect an urgent response and a permanent resolution from Preply’s representatives in Türkiye. Otherwise, I will pursue all available legal remedies to protect my consumer rights.