I purchased a flight ticket through Mytrip.com for the route İzmir–Budapest under the order number 1116-794-160. This booking included flights with Pegasus and Ajet, and the total amount I paid to Mytrip.com was ₺7,442. Due to a change in my plans, I learned about 10 days before my trip dates (which...
I purchased a ticket through Mytrip.com for the Antalya–Bucharest route in the amount of €220, but the flight did not actually exist. During and after the reservation process, everything appeared normal, and the system acted as if the flight was valid. However, when we arrived at the airport, we wer...
We purchased tickets through Mytrip for our flights scheduled on May 22, 2026. One of the connecting flights within this itinerary was canceled. While part of the journey still appears to be valid, another segment has been canceled. To understand how to proceed and to find a solution, I called custo...
A portion of the connecting Istanbul–Tokyo flight ticket we purchased through Mytrip with Air China has been canceled. We tried to contact Mytrip customer service to make arrangements regarding the segments that were not canceled. However, despite the phone ringing for 50 minutes on one occasion and...
On December 19, 2025, I purchased a ticket through Mytrip for an Air Arabia flight from Sabiha Gökçen to Abu Dhabi scheduled for January 13, 2026 at 12:10 AM. During the initial payment attempt, I received an email stating that the transaction had failed due to a bank issue, that the payment had not...
On November 7, 2025, I purchased airline tickets for four people on Pegasus Airlines through mytrip.com. I paid by credit card and was charged a total of $886 USD. Approximately one hour after the purchase, I canceled my ticket through the Pegasus mobile app. Pegasus stated that the payment was full...
For my Montenegro–Istanbul flight scheduled between November 14–17, 2025, I purchased a ticket from Turkish Airlines through Mytrip (reservation code: SVML3R, ticket number: 2352278367921) for approximately $440 USD. Due to adverse conditions in Montenegro, Turkish Airlines granted passengers the ri...
I wanted to cancel my Air Arabia ticket (booking number 1084-558-776) for my Istanbul–Phuket flight. However, I was told that the ticket could only be converted into a voucher and that a refund would not be issued. I am requesting a full cancellation of my ticket and a refund of ₺52,527.63 to my ban...
Four months ago, I purchased a ticket on Mytrip’s website for a Thai Airways flight from Bodrum to Bangkok scheduled for November 8 (order no: 1066 945 643). However, the airline canceled the flight, and the travel date has already passed. For the past 25 days, I have repeatedly contacted Mytrip, bu...
On September 18, 2025, I made a flight reservation through Mytrip from Denpasar, Bali to Manila with Scoot Airlines for November 13, 2025. During the booking process, I also purchased the cancellation and refund guarantee, for which I paid an additional ₺1,200+. The total payment was ₺12,548.77, mad...
In July, I purchased a round-trip standard ticket from Sabiha Gökçen to Berlin Brandenburg through Mytrip (Reservation No: 30****), and I paid by credit card. However, Mytrip failed to mention that the outbound flight was operated by BBN Airlines on behalf of Ajet. I only discovered this by coincide...
On September 8, 2025, I purchased round-trip flight tickets from Warsaw to Istanbul through Mytrip (Reservation No: 1080-547-855). During checkout, I also purchased the cancellation protection plan, which is clearly listed on my invoice. Today, I attempted to cancel my flight through Mytrip.com, ex...
On September 13, 2025, at 11:30 a.m., I tried to cancel my reservation (No: 1085-569-203) through Mytrip. LOT Airlines had denied my boarding to Poland because I am a Russian citizen, so I needed to cancel my following Poland–Moldova flight booked through Mytrip. However, Mytrip repeatedly redirecte...
On 18.09.2025, I purchased a flight ticket from Osaka to Istanbul with AirChina through Mytrip, paying a total of ₺26,524.52 via credit card. Later, when I requested to cancel the ticket, I contacted both the live chat agent on their website and customer service directly. I was told that the airline...
On 12 June, I purchased a round-trip ticket from Istanbul to Tivat via Mytrip, operated by Air Montenegro (flight numbers 4O401 and 4O400). The outbound flight was scheduled for 29 August and the return for 1 September. My reservation code is 11N875, and the ticket number is 1079-849-615. I paid ₺16...
On 23/07/2025, I purchased a Turkish Airlines (THY) ticket for the Moscow–Istanbul route via Mytrip. Due to an error on their side, I was forced to cancel the ticket. After the cancellation, I was issued a voucher worth 575$, valid for one year. However, when I attempted to use the voucher, I receiv...
On 31.05.2025, I purchased a ticket for Ajet flight VF69 through Mytrip. On 12.08.2025, when checking my booking on the Mytrip website, I clearly saw that my ticket was listed under “Refundable According to Fare Rules”, which should allow me to cancel and receive a refund. Based on this information,...
I purchased an international flight ticket through the Mytrip platform for ₺10,000. Due to a visa denial, I had no choice but to cancel the ticket. The airline agreed to refund ₺4,000, which was fair. However, Mytrip deducted ₺2,684 as a “service fee”, leaving me with a much smaller refund. What’s ...
I attempted to book a flight on tr.mytrip.com using my İşbankası debit card. After completing the payment process, the site displayed a “Your reservation is under review” message. I didn’t close the page, waited a while, and eventually refreshed—only to see a message saying “Reservation canceled.” ...
I purchased a ticket through Mytrip for Ajet’s November 2nd, 15:35 flight from Beirut to Istanbul Sabiha Gökçen, and I’ve been trying to cancel it. However, the process has been a nightmare. I attempted to reach your call center multiple times, each time facing wait times longer than 20 minutes, wit...
I booked a flight from Istanbul to Bangkok for August 22 through Mytrip.com, but due to uncertainty in my work situation, I needed to cancel the ticket. When I contacted Mytrip customer service to request a cancellation, I was told that the ticket could not be canceled under any circumstances. Now,...
I had to cancel my Ankara–Rome flight due to illness. I was told a Mytrip coupon would be emailed to me—and thankfully, it arrived. When I found a new flight on the site and tried to use my ₺8,500 coupon, the system only applied ₺5,900. The next morning, I called customer service. I was connected t...
I’ve been trying to get my ₺8,000 refund from MyTrip for the past 3 months, and they’ve done nothing but give me excuse after excuse. On April 23, I contacted them to cancel a flight that was scheduled for July 18. Instead of handling it directly, they told me I had to contact the airline first to r...
On April 9, 2025, I booked a round-trip flight from Istanbul to Doha through a company called Mytrip. Right after purchasing, I noticed they had overcharged me significantly. I canceled the booking within 24 hours—well within their cancellation window. The total cost was around ₺14,000, yet they onl...