On 12 June, I purchased a round-trip ticket from Istanbul to Tivat via Mytrip, operated by Air Montenegro (flight numbers 4O401 and 4O400). The outbound flight was scheduled for 29 August and the return for 1 September. My reservation code is 11N875, and the ticket number is 1079-849-615. I paid ₺16,200 by credit card.
On 19 July, I received an email informing me that my flight was rescheduled to 30 August and that I could cancel if I wished. I submitted my cancellation request and initiated the process. However, for more than 45 days, no resolution was provided. Recently, I was informed that Air Montenegro had declared bankruptcy and that my ticket cost would not be refunded.
When I contacted Mytrip, they redirected me to the airline, while the airline stated that the process had to be handled by the agency. I have reached out multiple times via email, phone, and live chat, but no solution was offered.
Additionally, my ticket was a flexible ticket, which allowed one free date change. Had I been informed in time about the airline’s financial problems, I could have rescheduled my travel instead of losing the full amount.
I demand a full refund of the ₺16,200 I paid and accountability from Mytrip for failing to provide timely information and support. Customers should not be left unprotected when airlines collapse, especially when tickets are sold under “flexible” terms.
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