MyTrip informed me about the cancellation but placed the blame on the airline without providing clear details. What'll happen now?

On 18.09.2025, I purchased a flight ticket from Osaka to Istanbul with AirChina through Mytrip, paying a total of ₺26,524.52 via credit card. Later, when I requested to cancel the ticket, I contacted both the live chat agent on their website and customer service directly. I was told that the airline...

On 12 June, I purchased a round-trip ticket from Istanbul to Tivat via Mytrip, operated by Air Montenegro (flight numbers 4O401 and 4O400). The outbound flight was scheduled for 29 August and the return for 1 September. My reservation code is 11N875, and the ticket number is 1079-849-615. I paid ₺16...

I booked my flight on Mytrip.com to travel to Pristina on August 8, and I clearly selected my return date as August 12. However, after making the payment and receiving the reservation confirmation, I was shocked to see that my return flight was scheduled for July 26—a date that makes no sense, as I ...

I purchased a ticket from Mytrip on July 2, 2025, and I’ve been extremely dissatisfied with their call center support and overall customer service. Every time I try to resolve an issue, I’m met with unclear explanations in broken Turkish, and the agents simply shift all responsibility to the airline...

I’ve been trying to get my ₺8,000 refund from MyTrip for the past 3 months, and they’ve done nothing but give me excuse after excuse. On April 23, I contacted them to cancel a flight that was scheduled for July 18. Instead of handling it directly, they told me I had to contact the airline first to r...

I am absolutely furious with MyTrip.com! I purchased a ticket from Istanbul to Japan with a layover in China, and the airline canceled the flight, yet I haven't received a single penny back! This is an outrageous ordeal, and I'm being constantly pushed between the airline and MyTrip. MyTrip tells m...

I am extremely disappointed with how Mytrip.com has handled my ticket cancellation. When I initially reached out to cancel my ticket, they redirected me to the airline. The airline assured me that there would be no cancellation fee and that I could proceed. Following their advice, I canceled the tic...

I’m deeply frustrated and disappointed with the service I received from Mytrip.com (Order No: 1052-727-610). I had booked a Turkish Airlines flight through their platform, but the flight time was later changed due to “operational reasons.” The shocking part is that this change was approved on my beh...

I booked a flight for two people through Mytrip.com, but due to an urgent personal matter, I had to cancel the tickets. When I reached out to Mytrip for help, they refused to assist directly and told me to contact the airline myself to proceed with the cancellation. I followed their instructions, an...

I canceled my flight ticket from Mytrip (Order No: 1059-314-258) and was told I’d receive a refund. It’s been 17 days, and I still haven’t received my money. Every time I contact customer service, they just tell me to “check with your bank” and provide no meaningful support or update. The payment r...

I booked a ticket to Skopje using the Mytrip app. Shortly after, I canceled the ticket within 24 hours, which, according to Pegasus Airlines’ policy, qualifies for a full refund—and Pegasus confirmed they refunded the entire amount. However, because I booked through Mytrip, I didn’t receive the ful...

My international flight scheduled for February 21 was canceled due to weather conditions. Turkish Airlines (THY) processed the full refund on the same day and transferred it directly to Mytrip. But now, 49 days later, I still haven’t received the refund from Mytrip. Every time I contact their custo...

I booked a Turkish Airlines flight through Mytrip that was scheduled for February 22. Unfortunately, the flight was canceled by the airline, and Turkish Airlines confirmed the very next day that they had refunded the full amount to Mytrip. Since then, I've been trying to get my money back from Mytr...

Back in September, I booked a flight through Mytrip with Air Albania for March 28 at 23:00, flying from Istanbul to Albania. When we arrived at the airport, we went to the info desk only to be told that no such flight existed. After checking the flight code, we were told the actual flight had depart...

My spouse and I had a connecting flight on July 19, 2024, from Budapest to Istanbul (VF 110) and then Istanbul to Ankara (VF 3012) with AJet. Due to AJet’s system failure, we tried multiple times to complete online check-in but couldn’t—and we missed our flight because of it. We contacted AJet’s ca...

I booked a round-trip ticket to Belgrade through Mytrip for February 22–24. Unfortunately, my flight was canceled on February 21 due to snowfall. When I contacted customer service, they told me the refund would be processed within 15 business days. Now, it’s been over 3 weeks and still no refund. E...

I booked a Prague to Antalya flight through Mytrip and was never informed that the flight had been canceled. On March 9, 2025, I went to Prague Airport ready to travel, only to be told by airport staff that my flight had been canceled three days earlier, on March 6. Mytrip never contacted me by pho...

I booked a flight through Mytrip.com, and to my complete shock, the ticket (booking code: Qqmxku) was canceled without my knowledge or consent. I had already made detailed plans around this trip, including coordinating another flight to connect with this one. Without any prior notice, Mytrip unilat...

I booked a flexible ticket for my Vietnam flight through Mytrip, expecting that I could cancel it if needed. However, when I tried to cancel the booking as my departure date approached, I was only met with automated responses and could not reach a real customer service representative. Finally, 40 h...

I purchased a flight ticket through Mytrip, but despite the ticket being eligible for cancellation, the company refuses to issue a refund. Interestingly, passengers who booked the same flight directly through Anadolu Jet’s website were able to cancel and receive partial refunds, yet Mytrip does not ...

We purchased tickets through Mytrip.com—outbound with Ajet and return with Pegasus—but had to cancel due to my mother suffering a hip fracture. While Ajet accepted the cancellation and agreed to a refund, Pegasus has been completely unresponsive and unhelpful. It has now been 14 days since Ajet pro...

I recently purchased two tickets through Mytrip.com for September 1st, but the tickets were mistakenly processed for October 1st. After encountering card errors, I canceled the transaction, yet Mytrip.com proceeded with the payment without any confirmation or notification. This situation is incredib...

I purchased a round-trip ticket from Istanbul to Niš. Within just six hours of booking, I attempted to cancel the ticket but was informed that this was not possible. I also requested other options such as deferring the ticket or transferring it, but these were also denied, with the airline citing th...

My Wizz Air tickets with order numbers 1009-214-726 and 1017-568-072 were canceled by the airline. I have been fighting for a month to receive my refund for the tickets I purchased with cancellation protection through Mytrip. During my numerous conversations with customer service representatives, I ...

My flight was canceled, but I only discovered this when I arrived at the airport. I received no prior cancellation notice, and attempts to contact customer service have been futile. The app continuously sends me email verification links that lead to irrelevant or broken pages. I am extremely frustra...