On September 18, 2025, I made a flight reservation through Mytrip from Denpasar, Bali to Manila with Scoot Airlines for November 13, 2025. During the booking process, I also purchased the cancellation and refund guarantee, for which I paid an additional ₺1,200+. The total payment was ₺12,548.77, made using my friend’s credit card.
Due to a work commitment, I tried to cancel my reservation today (October 2, 2025). According to the terms, I have the right to cancel up to 24 hours before the flight, and my refund guarantee clearly covers this situation. However, when I contacted Mytrip customer service, they offered me only a travel voucher instead of a full refund.
My booking reference number is 1083-391-534, and I have all the airline booking details and the terms of the refund guarantee showing that I am eligible for a full refund. I do not accept Mytrip’s refusal to process my refund despite the clear conditions of the guarantee.
I request that the total amount I paid be refunded in full to the credit card used for payment without further delay.
I purchased a Tokyo–Malaysia ticket (Flight OD873) through Mytrip. Without informing me or asking for my consent, the airline Batik Air rescheduled my flight to the next day—June 22, 2025, at 10:25 AM. This new timing does not work for my plans, so I requested a cancellation and refund. When I cont...
On September 8, 2025, I purchased round-trip flight tickets from Warsaw to Istanbul through Mytrip (Reservation No: 1080-547-855). During checkout, I also purchased the cancellation protection plan, which is clearly listed on my invoice. Today, I attempted to cancel my flight through Mytrip.com, ex...
I made a reservation for a flight from Istanbul to Denpasar Bali with a departure date of May 27th and a return date of June 10th. I booked this ticket back in February through Mytrip and paid a total of ₺50,587. Afterward, the airline let me know that they would be pulling out of Turkey in April, a...
On July 8, 2025, I purchased a flight ticket through the MyTrip mobile app. The payment was successfully processed and deducted from my account, yet my booking was never confirmed. When I contacted customer service, I was told that they supposedly “didn’t receive the payment” and that the reservatio...
Four months ago, I purchased a ticket on Mytrip’s website for a Thai Airways flight from Bodrum to Bangkok scheduled for November 8 (order no: 1066 945 643). However, the airline canceled the flight, and the travel date has already passed. For the past 25 days, I have repeatedly contacted Mytrip, bu...
Comments