I had a shipment that was supposed to be brought from Mersin to Eskişehir by Şehirlerarası Metro Turizm on the 21:45 bus. The cargo, a crate, was handed over in person at the bus station and there is no official receipt, but I was clearly informed that it would be delivered to me in Eskişehir today, 17 April, at 08:00 in the morning. Despite this clear information, the cargo was not delivered on time. I paid a fee for this service, travelled about 15 km to the Eskişehir bus station, and had to return without receiving the cargo. I was seriously victimized, I lost work because I had planned my day and my job according to this delivery time, and both my time and money were wasted. After the problem occurred, I first spoke with the Eskişehir bus station office, but they did not provide any effective help or solution. I then called customer services and unfortunately received the same unhelpful attitude, with no concrete support or clarification about why the cargo was not delivered as promised. Due to the delay in delivery and the victimization I experienced, I request that the fee I paid for this shipment be fully refunded and that this process be examined and an explanation be provided so that similar problems are not repeated.
The purchases I made 2 days apart were given to UPS cargo, my cargoes have not brought my cargo for exactly 14 days, I have not seen such an indifferent cargo. I think they lost the cargo. On May 4, 09:43, they wrote that it was taken out for distribution, again on May 4, 10:49, delivery was postpon...
On August 12, 2025, my package arrived at Sürat Kargo Pişmaniyeciler (İzmit Branch), and although it was sent out for delivery the next day, it was never delivered. Since no proper SMS or notification was sent to me, I had to track the entire process myself through their website. On August 14, 2025,...
On January 20, 2026, I purchased bus tickets through Metro Turizm to travel from İzmit Bus Terminal to Çorum, scheduled for 10:15 PM, for seats 28 and 29. However, when I arrived at the bus terminal, I was informed that the bus would not arrive at the scheduled time and that the departure had been c...
During the holiday period, I purchased a ticket from Metro Turizm for the Mersin–Ankara route. The scheduled departure time was 5:30 PM, but around 2:30 PM, my ticket was unilaterally canceled without any explanation. No reason was provided for the cancellation, and I was not offered an alternative...
I bought a ticket for the Salihli-Ankara journey on Metro Turizm dated 25.11.2024 with a departure time of 22.30. When I bought the ticket, the time was 22.15 and I asked the Salihli Office attendant whether the vehicle would arrive on time. The attendant called the vehicle driver and told him that ...
Comments