Metro Seyahat Bus Arrived Two Hours Late Without Notice

I purchased a ticket from Metro Seyahat for the 5:00 AM Karabük–7:00 AM Samsun trip, with ticket number YQBRHY9, for $27. The bus was supposed to arrive at the bus station at 5:00 AM, but it did not arrive until around 7:00 AM. I was not contacted or informed about the delay in any way. I was left waiting for approximately two hours and experienced significant inconvenience as a result.

When the bus finally arrived, the behavior of the driver and bus attendant was also extremely disturbing and disrespectful. They repeatedly used profanity throughout the journey, which was very uncomfortable and inappropriate in front of passengers. Speaking this way in front of customers is unacceptable and does not reflect the level of professionalism or respect that passengers should receive from a transportation company.

I am filing a complaint against Metro Seyahat because of the two-hour delay without any notification and the rude and profane behavior of the staff. I request that the company investigate the conduct of the employees involved, take the necessary disciplinary action and warnings, and provide an appropriate resolution for the inconvenience I experienced.