Cancelled Trip Refund Delayed
I had a problem with my Metro Turizm journey. My Malatya–Istanbul trip scheduled for Monday, 5 October 2026 at 20:00 was cancelled, and I was informed about this only on Monday at 13:46 via SMS. After the cancellation notice, I created a refund request as instructed and received the SMS confirming that my ticket was cancelled, but despite this, as of 9 October my ticket fee of ₺2,500 has still not been refunded to my account. I request that my ₺2,500 ticket amount be urgently refunded to my original payment method and that I be informed in writing about the reason for this delay.
