Metro Turizm Last-Minute Bus Change Causes Missed Urgent Plans

On February 6, 2026, at 8:00 AM, I purchased a bus ticket through the Obilet application using my credit card for a Metro Turizm trip from İzmit Bus Station to Nevşehir. The bus I selected was advertised as a double-decker 2+2 vehicle. I purchased this ticket because I had urgent matters to attend to and planned my entire day around this specific trip and departure time.

Despite this, I later received an SMS from Metro Turizm stating, “Your vehicle has been canceled. For ticket cancellation or changes, please call customer service at 0850 222 34 55.” When I called this number, I was told that the trip was canceled due to “technical reasons and insufficient passengers.” This information was not accurate, because the trip was not actually canceled. Moreover, I was the second passenger to purchase a ticket on a nearly empty bus.

Instead of canceling the trip, the company changed the vehicle type from a double-decker 2+2 bus to a single-deck 2+1 bus without my knowledge or consent. Due to this last-minute SMS and the misleading explanation that the trip was “canceled,” my travel plans were completely disrupted, and I will not be able to arrive on time for my urgent work.

If the company intended to change or cancel the vehicle, I should have been informed much earlier—ideally at least 48 hours in advance—so that I could have made alternative arrangements or traveled earlier. I am submitting this complaint because I was clearly misinformed and treated unfairly by Metro Turizm. I explicitly request material and moral compensation for the financial loss, the disruption to my urgent plans, and the stress I experienced. I also expect the company to take responsibility for providing misleading information and to ensure that such arbitrary cancellations or vehicle changes are communicated to passengers well in advance.