I purchased a bus ticket through the Obilet app for a Metro Turizm trip scheduled for February 1, 2026, at 01:00, from Yerköy to Gebze Bus Terminal, selecting seat number 13. I paid $28 by credit card. Even though I arrived at the terminal on time and the bus was present at the platform, the staff refused to let me board, stating that seat number 13 was already occupied. Despite my ticket clearly appearing in the app with my selected seat confirmed, no solution was offered and I was left stranded. Due to this seat mix-up and the inconvenience I experienced, I request a full refund of the $28 ticket amount I paid through Obilet.
I attempted to purchase tickets through Obilet. After speaking with Metro customer service, I was assured tickets were available for June 15th, Saturday, and tried to book online. During the transaction, an error occurred, and ₺1300 was debited from my card. Upon contacting Obilet, I was informed th...
On January 20, 2026, I purchased bus tickets through Metro Turizm to travel from İzmit Bus Terminal to Çorum, scheduled for 10:15 PM, for seats 28 and 29. However, when I arrived at the bus terminal, I was informed that the bus would not arrive at the scheduled time and that the departure had been c...
On January 20, 2026, at 5:30 PM, I purchased a bus ticket for seat number 23 on Metro Turizm trip number 522737, traveling from Kayseri to Gaziantep, and paid $18 for the ticket. I bought the ticket with my credit card at the Metro Turizm ticket office at Kayseri Bus Terminal. After boarding the bu...
I purchased a ticket for the 7:15 AM Metro Turizm bus. At 6:30 AM, I received a call instructing me to arrive 20 minutes early, threatening that the bus would leave without me if I didn't comply. I arrived at the terminal at 6:50 AM. When I tried to check in my luggage, the driver told me to "take i...
I would like to report a serious dissatisfaction I experienced while traveling in seat number 13 on the Metro Turizm bus service departing from the Samandıra facilities at 5:50 p.m. on Friday, January 30, 2026, with İzmir as the destination. The bus departed Samandıra with a delay of approximately 3...
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