Ask Compensation From Metro Bus Company

I had purchased three tickets from Metro for a bus from Göreme to Ankara on 10.10.2026 at 10:05. The three tickets, each priced at 800 TRY, were confirmed with PNR codes YQFURF9, YQFUQK8 and YQFUQV9. We planned this trip specifically to catch our flight from Ankara and arranged our entire travel schedule around this bus. On the day of travel, the bus was cancelled without any notification by SMS, phone call or email. Because we were not informed in advance, we could not arrange any alternative transport in time and we missed our flight. As a result, we had to reschedule our whole trip, faced extra costs for the new flight and other reservations, and experienced serious stress and time loss. I have already requested a refund for the bus tickets and I have been informed that this process is ongoing. In addition to the ticket refund, I now clearly request fair financial compensation from Metro for the damage caused by missing our flight and the extra expenses and disruptions that arose because we had to reorganise our travel plans at the last minute. I also ask for a written explanation of why the bus was cancelled without informing passengers and for this complaint to be handled urgently.