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Madame Coco Is Selling Products With Mismatched Measurements
On 28/08/2024, I purchased some products from your Madame Coco Sultangazi branch. I am writing to express my dissatisfaction with these products. Purchase details are as follows: Transaction No: JP0039/0059Total Amount: ₺699.99. There are various issues with the purchased products (duvet cover set, pillowcases). The description stated that the pillowcases are 50 cm, but after washing the products to ensure hygiene due to the pandemic, I found that the actual measurement is only 46 cm. Furthermore, the duvet and all other products do not match the specified measurements, and there is a noticeable difference compared to similar products I have used before. This situation constitutes a "defective product" under Article 8 of the Consumer Protection Law No. 6502. In accordance with Article 11 of the Law, I am exercising my right to request a refund due to the defective product, as the product does not comply with the advertised terms and measurements. If my request is not fulfilled, I will apply to the Consumer Arbitration Committee. I kindly ask for your immediate attention to this matter.
Dear Madame Coco Customer, Thank you for sharing your opinions with us. Your feedback is of great importance to us. Necessary investigations will be conducted regarding the matter, taking customer satisfaction into consideration, and you will be informed as soon as possible. Sincerely, Madame Coco Customer Service
Dear Madame Coco Customer, We regret to inform you about the issue with your order. We are currently conducting a detailed investigation with the relevant authority to resolve the problem. Once the review process is complete, we will inform you of the steps we will take to resolve the situation. If you have any requests or questions about the process, you can always contact us. We are here to provide you with the best service. Thank you for your understanding, and we wish you a good day. Sincerely, Madame Coco Customer Service
Dear Madame Coco Customer, According to Article 8 of the Consumer Protection Law No. 6502, the definition of 'defective goods' also indicates that the product's salability has not been compromised. If a product has been washed, it should be examined to determine whether the defect is user-induced or due to a hidden defect (product quality). After the examination, if the defect is found to be due to the product itself, the process for exchange/return will be initiated accordingly. You can submit your product inspection request to us with the receipt/invoice through our nearest store. If you have any requests or questions about the process, you can always contact us. We are here to provide you with the best service. Thank you for your understanding, and we wish you a good day. Sincerely, Madame Coco Customer Service
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