I had to buy a fancy bathrobe from Madame Coco's website, but they forgot to include the belt to tie it around the waist in the package. I don't get how they could mess up so badly, especially since I ordered a single-piece product. When I reached out to customer service, they informed me that I needed to return the item as they were unable to send the individual pieces separately. I was pretty taken aback because it turns out I have to send the product back using PTT cargo. They say it like it's no big deal. It's really tough for me to make it to PTT cargo, you know? It's a challenge for an entire generation. Even with this annoyance, they still asked for a refund. There's no sense of urgency to resolve your issue immediately. I deeply regret this entire shopping experience. Wow, that's really hard to believe. These shipping practices are just not okay. In my opinion, it's best to steer clear of making purchases from this brand's website; it's just too much of a hassle.
I purchased three items online from Madame Coco and initiated a return request for one of them. I received a message saying they would get back to me, but no one has responded, and it’s impossible to reach customer service. My emails bounce back due to their inbox being full, and I was informed that...
I placed an order on April 24th through Madame Coco’s official website, expecting a smooth shopping experience. Instead, I’ve been left frustrated and disappointed. As of today, I still haven’t received my package. After investigating the issue, I discovered that my order was canceled without any no...
I ordered two products from Madame Coco, but more than 10 days passed, and they never arrived. When I called to inquire, I was told that the items were damaged and had been sent back. Later, I was informed that my order had been canceled. It has now been almost 20 days, and I still haven’t received...
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