My Cartier Trinity earring was sent to the technical service center through the Cartier store at İstinyePark on February... 27 due to a malfunction with its clasp. I was informed that I would be charged approximately $310 for the repair. I approved this repair fee and was told that I would pay the amou
In July 2025, I purchased a Cartier Love wedding band from the Cartier store at Emaar AVM. Due to losing weight, I retur...ned to the store in June 2026 and requested that my wedding band be resized to a smaller size. At the time of purchase, I had specifically been told that resizing the ring would be
My husband purchased a Cartier Panthère Small stainless steel watch for me from the Cartier boutique at İstinyePark. The... watch had never been removed from its box and had only been tried on at the store. A few days later, I tried the Medium size, but because I could not make up my mind at the time,
On February 2, 2025, we purchased two pairs of Cartier eyeglasses from Gözüm Optik in Üsküdar, Istanbul. One of the pair...s I have been using developed a problem when the screw cover on the frame became loose and fell off on its own. Although I have the original invoice for my purchase, I have tried
I purchased an expensive ring from Cartier, trusting in the brand's reputation and value retention. However, I’ve now di...scovered that I can’t resell the ring at even a fraction of what I paid—it’s practically worthless on the resale market. I’m deeply disappointed, especially as Cartier won’t even c
On May 23, 2024, I purchased a Cartier American Tank watch in Nice, France. I returned the item via registered Deutsche ...Post on June 14, 2024, with customs approval in Stuttgart, Germany. Cartier confirmed receipt of my return documents, and I was told that my refund would be processed within 7 busi
Today, I visited the Cartier boutique at the Mandarin Hotel in Bodrum to purchase a watch I had reserved through custome...r service. Upon arrival, I was treated poorly by the staff, who rudely informed me that I couldn’t use my spouse’s credit card—even though we’ve used this card worldwide without is
During previous flights, my daughter purchased a bracelet from the Cartier store at Istanbul Airport. An employee, Mr. E...**, provided outstanding service, even giving us replacement strings from the stockroom and advising we could get the strings changed at any Cartier location. He went above and bey
I recently purchased two pairs of Cartier sunglasses, complete with invoices and transactions processed, expecting a smo...oth experience. Just as they were about to be gift-wrapped, we were informed that there were no boxes available for the sunglasses. After nearly an hour of waiting, we found out th
On October 8, 2023, I sent my Cartier watch to their store for repairs, expecting a professional experience. Now, it’s b...een a full eight months, and I still haven’t received my watch back. Each time I call, I struggle to get any clear or helpful information, and the staff seem indifferent, even resp
On March 14, 2024, I purchased a Cartier La Panthère perfume (barcode 3432240506665) from the Duty Free store at Italy A...irport, cashier ID 100101084. Upon arriving in Turkey, I noticed the cap was broken, causing the perfume to leak and leaving only a small amount in the bottle. When I removed the p
I purchased a Cartier Ballon Bleu watch from the Istinye store on August 26, 2023. The very next morning, I noticed a la...rge crack on the glass. I immediately went to the store to report the issue, but they initially implied it was due to impact and told me I would need to pay for a glass replacement
