Madame Coco Canceled My Order but Still Hasn't Issued a Refund and Sent Wrong Invoice
On September 10, 2024, I placed order number 2707413898314493, which I canceled on September 11, 2024, through your website without any further action on my part. However, at 1:00 AM, you unnecessarily complicated the process by entering shipping details for the canceled order into your system. Inputting shipping information without actually dispatching the order is misleading to the customer, which is unworthy of a reputable company. Additionally, despite entering the correct billing information, the invoice was issued with incorrect and nonsensical details, creating the impression that you are deliberately delaying the refund process for financial gain. It would be better if your team could correctly read and use the information in the system when issuing invoices. Why are you sending an item that was canceled on your website? How long will you delay the refund and continue holding on to our money? As this process drags on, must we, as citizens, put our lives on hold to deal with you? The robotic responses from your customer service during phone calls only make matters worse instead of resolving them. I urgently request a response from the appropriate personnel, and I expect a refund for the product you never shipped. Otherwise, I will share this entire miscommunication and poor customer experience on social media and in the press.
Dear Customer, We tried to reach you via your registered phone number but were unable to connect. We are eager to deliver the orders you have placed with great enthusiasm as quickly as possible. Therefore, we take swift actions to ensure prompt delivery once you place an order. When you submitted your cancellation request, your product had already been shipped and was out for delivery. If you wish, you can cancel the order by refusing it at the door. Once the products are returned to us, a refund will be processed within 1-7 business days. We present this information for your attention and wish you a good day. Sincerely, Madame Coco Customer Service
The product was not received and was returned to you. Let's see what you will do during the return process. Are you going to chase after the shipping cost by sending a product we didn't want? Also, the Hepsijet company that collaborates with you is just as guilty as you are. Despite us writing that this product should not be delivered to either company as it is a return, you pursued this route. Your collaboration with the shipping company should not financially impact the customer!
Today is the 7th day, and they still haven't refunded our money.
Today is the 8th day, and the money still hasn't been deposited.
Today is the 9th day, and the money still hasn't been deposited.
Dear Madame Coco Customer, We have received information that the process regarding your undelivered products has been concluded and a refund has been issued. An email has been sent to you for your information. Your refund will be credited to the card you used for payment within 48 hours. Best regards, Madame Coco Customer Service
Today is the 10th day, and the money still hasn't been deposited.
On the 10th day, the money was deposited into my account. There shouldn't have been such a delay. When the best of the worst happens, it doesn't lead to much satisfaction. I no longer have trust in the brand.
