Madame Coco Canceled My Order but Still Hasn't Issued a Refund and Sent Wrong Invoice

On September 10, 2024, I placed order number 2707413898314493, which I canceled on September 11, 2024, through your website without any further action on my part. However, at 1:00 AM, you unnecessarily complicated the process by entering shipping details for the canceled order into your system. Inputting shipping information without actually dispatching the order is misleading to the customer, which is unworthy of a reputable company. Additionally, despite entering the correct billing information, the invoice was issued with incorrect and nonsensical details, creating the impression that you are deliberately delaying the refund process for financial gain. It would be better if your team could correctly read and use the information in the system when issuing invoices. Why are you sending an item that was canceled on your website? How long will you delay the refund and continue holding on to our money? As this process drags on, must we, as citizens, put our lives on hold to deal with you? The robotic responses from your customer service during phone calls only make matters worse instead of resolving them. I urgently request a response from the appropriate personnel, and I expect a refund for the product you never shipped. Otherwise, I will share this entire miscommunication and poor customer experience on social media and in the press.