Wrong-Sized Teapot Delivered by Madame Coco! 70% Off Turns Into Rip-Off
Hello there. I bought a teapot set from Madame Coco at a 70% discount, listed as 1000/1500 ml in size. However, I was given a teapot measuring 0.65/1000 ml instead. When I contacted them about the error, they apologized for the mistake but said they couldn't accept returns or provide the correct set. Now, if I were to buy the same set again, the price would be treble. I demand that this error be corrected and that the correct teapot set be provided to me. I will elevate the situation to the Arbitration Committee and submit a complaint to the Ministry of Trade. According to the relevant sections of Consumer Protection Law No. 6502, I want the correct teapot set, which should have a top-ringed lid and a non-spherical handle, as opposed to the one I received.
Dear Madame Coco Customer, Thank you for sharing your feedback with us. Your comments are of great importance to us. Necessary investigations will be conducted regarding the matter, considering customer satisfaction, and you will be informed as soon as possible. Best regards, Madame Coco Customer Relations
Yes, we received positive feedback, but the process is not yet complete. We haven't reached the correct product yet. I will take the necessary actions once we do.
Sure, here is the translation of the text from Turkish to English: "No one came to buy our products, and a new code was supposed to be defined, but that didn't happen either."
Dear Madame Coco Customer, You will be informed as soon as possible. Best regards, Madame Coco Customer Relations
"You're saying you won't call, so you're going to procrastinate, right? As if redirecting a package is so difficult, it seems like you will come to Almaty yourself."
Dear Madame Coco Customer, We tried to reach you via your contact number to inform you about the matter, but we were unable to reach you. We have sent an informational email to your email address regarding the resolution of your request. For more detailed information, you can contact us. Best regards, Madame Coco Customer Relations
