Madame Coco Delivered Broken Dinnerware Set and Customer Service Won’t Respond
I purchased a dinnerware set through the Madame Coco online application, and it was delivered to me on March 2, 2026. However, when I opened the package, I discovered that the product was broken.
Receiving a damaged product that I had already paid for caused me significant inconvenience and frustration.
Despite repeatedly trying to contact customer service through both the app and other support channels, I have not been able to reach anyone or explain my issue. Even though my order number is 3165457052513982, I have not received any response regarding this matter.
For the broken dinnerware set that was delivered to me, I request that either the entire set be replaced with a new, undamaged product at no additional cost, or that the missing and broken pieces be provided so the set can be completed.
I kindly ask that this issue be investigated and resolved as quickly as possible, and that my inconvenience be addressed.
Dear Ms. Melek, our valued Madame Coco customer, We have responded to your complaint by phone and provided you with the necessary information. If you have any request, you can always contact us; we would be happy to assist. We are here to provide you with the best service. Thank you for taking the time, and we wish you a good day. Sincerely, Madame Coco Customer Service
