I purchased a dinnerware set through the Madame Coco online application, and it was delivered to me on March 2, 2026. However, when I opened the package, I discovered that the product was broken.
Receiving a damaged product that I had already paid for caused me significant inconvenience and frustration.
Despite repeatedly trying to contact customer service through both the app and other support channels, I have not been able to reach anyone or explain my issue. Even though my order number is 3165457052513982, I have not received any response regarding this matter.
For the broken dinnerware set that was delivered to me, I request that either the entire set be replaced with a new, undamaged product at no additional cost, or that the missing and broken pieces be provided so the set can be completed.
I kindly ask that this issue be investigated and resolved as quickly as possible, and that my inconvenience be addressed.
I have a complaint about the broken dinnerware set I received from Madame Coco. On the evening of January 10, 2025, I placed an order for a dinnerware set with Order Number: 2813020084023340. Surprisingly, my order was delivered incredibly fast, arriving at around 12:00 on January 11, 2025. However,...
I ordered some items from Madame Coco for my upcoming wedding, but when the delivery came, a few items were missing, and one was damaged. The package was missing a trash can, two bottles, and a detergent container. Order number: 2754922824111852. I've made several attempts to contact customer servic...
I purchased a dinner set from the Madame Coco website. There seems to be some confusion with our order. Instead of receiving the product we ordered, we were sent a different dinner set. The product was returned via PTT on 13-07-2014. Madame Coco received the product on 16-07-2024. We have been in co...
I placed an order on the Madame Coco app with order number 2715189857122598. The order arrived, but most of the items I wanted were missing. I called customer service, and they told me the items were out of stock and would be sent later. When I called again, another representative said they had alre...
I ordered the Laurent 4-piece glass set from Madame Coco through their website, hoping for a quick and convenient shopping experience. Unfortunately, one of the glasses arrived completely shattered. I didn’t expect to have to deal with broken items after paying for new ones. I immediately tried to ...
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