Madame Coco Refused to Refund or Send Missing Items From My September 19 Order
I placed an order on the Madame Coco app with order number 2715189857122598. The order arrived, but most of the items I wanted were missing. I called customer service, and they told me the items were out of stock and would be sent later. When I called again, another representative said they had already sent everything and, if items were missing, they needed to check the cameras. They acted like I received the order and was lying about it. I placed the order on September 19, and today is the 27th. They refuse to refund my money or send the missing items. I will never buy from Madame Coco again. Checking the cameras doesn’t take this long. I just want my money back.
I still haven't received a response. I also returned the products other than the suitcase that was sent incomplete, and they have reached you, but my refund still hasn't been processed. I want my money. Refund my money.
Dear Madame Coco Customer, We have contacted you by phone regarding your complaint and have provided information. If you have any further requests, please feel free to contact us at any time; we would be happy to assist you. We are here to provide you with the best service possible. Thank you for taking the time, and we wish you a good day. Sincerely, Madame Coco Customer Service
