I have a complaint about the broken dinnerware set I received from Madame Coco. On the evening of January 10, 2025, I placed an order for a dinnerware set with Order Number: 2813020084023340. Surprisingly, my order was delivered incredibly fast, arriving at around 12:00 on January 11, 2025. However, 4 plates, including 2 dessert plates and 2 serving plates, were broken. The packaging of the dinnerware set was completely inadequate. Fragile items should not be packaged so carelessly. I urgently request that the broken plates be replaced and sent to me. When I checked complaints on Xolvie, I noticed numerous similar issues with broken items, which clearly shows that Madame Coco has not taken sufficient precautions. Fragile products should be wrapped in protective materials like bubble wrap, not just marked with "Fragile" on the box. The fact that couriers are generally careless about fragile items only adds to the problem. This situation has left me so frustrated that I no longer intend to shop at Madame Coco. I tried contacting the call center multiple times, but the automated system didn’t connect me to a representative. It feels like I’m trying to contact NASA for a simple issue. I expect Madame Coco to resolve this matter promptly by contacting me using the phone number linked to my order. It is unfair that I have to spend my time and effort dealing with the consequences of their negligence. Please address this issue and provide a resolution without further delay.
I ordered the Laurent 4-piece glass set from Madame Coco through their website, hoping for a quick and convenient shopping experience. Unfortunately, one of the glasses arrived completely shattered. I didn’t expect to have to deal with broken items after paying for new ones. I immediately tried to ...
I ordered some items from Madame Coco for my upcoming wedding, but when the delivery came, a few items were missing, and one was damaged. The package was missing a trash can, two bottles, and a detergent container. Order number: 2754922824111852. I've made several attempts to contact customer servic...
I purchased a dinner set from the Madame Coco website. There seems to be some confusion with our order. Instead of receiving the product we ordered, we were sent a different dinner set. The product was returned via PTT on 13-07-2014. Madame Coco received the product on 16-07-2024. We have been in co...
I ordered 4 bed linens from Madame Coco on October 1, 2024, and it's been 11 days, but they still haven't arrived. Madame Coco and Hepsijet customer service haven't helped with the problem. My order number is 2725782592421284, and the Hepsijet tracking number indicates that the package has been in t...
I placed an order on Madame Coco’s website on September 26, 2024, and immediately requested to cancel the same day. Despite sending emails and repeatedly speaking with customer service, who assured me that my cancellation request was being processed, they still shipped the order on October 10, 2024,...
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