Madame Coco Canceled My Order Without Notice and Increased the Product Price Later

Madame Coco promotion confusion! On October 1, 2024, I purchased a product from madamecoco.com at a discounted price of ₺779.80 (originally ₺2,332.99). However, two days later, I noticed that the seller had canceled the order. Thinking it was a mistake, I called on the third day and was told that the issue was forwarded to the relevant department and that I would receive an update in four days. Four days passed with no SMS, email, or call. On the fifth day, I called again and was informed that my order had been completely canceled, and a refund had been issued, even though I never requested this. When I asked for the reason, customer service couldn’t provide a clear explanation. They offered a discount code for reordering the product, but I never received it. When I checked the website, I saw that the price had increased to ₺1,050. I was disappointed by this experience, as it felt misleading and not in line with the brand’s reputation.