On October 8, 2025, I booked a flight from Rome Fiumicino Airport to Baku through Kiwi.com with the reservation code RR2J4U. Along with my ticket, I also purchased a 10 kg baggage allowance. However, during boarding, Wizz Air staff told me that no baggage allowance appeared in their system and demanded an additional €73 fee, which I had no choice but to pay. Wizz Air informed me that the issue originated from Kiwi.com and that I should request a refund directly from them.
After the flight, I contacted Kiwi.com customer service via both email and chat, requesting a refund. Their response was completely unreasonable:
“Yes, we did receive your payment for the 10 kg baggage, but since the €73 was paid to Wizz Air, we cannot refund it.”
This makes no sense, as I had already paid Kiwi.com for the baggage, and due to their system’s error, I was forced to pay again at the airport. This situation caused unnecessary stress and financial loss.
I am requesting that the €73 additional baggage fee be refunded to my credit card immediately. I also had travel insurance for this booking, and I expect Kiwi.com to investigate this issue urgently and resolve my complaint as soon as possible.
On July 21, 2025, I purchased a flight ticket from Milan to Barcelona using the Kiwi.com application. I paid approximately €74 for the ticket and an additional €50 for 10 kg of luggage. The next day, due to my limited English, I realized I had mistakenly purchased cabin baggage instead of checked ba...
On June 18, 2023, I took a flight from Gothenburg to Stockholm with reservation number DKME4K. However, I encountered multiple issues with Kiwi's services. Firstly, the Ryanair website wouldn't allow me to check in online, causing unnecessary inconvenience. Upon arrival at the airport, despite havin...
On August 20, I booked a multi-leg ticket through Kiwi.com for the route Brussels–Istanbul–Kayseri–Istanbul–Riyadh and also purchased a 15 kg baggage allowance. My first three flights went smoothly. However, on the final leg from Istanbul Airport to Riyadh with Flynas, the baggage allowance did not ...
I booked a flight from Istanbul to Denpasar (DPS), Indonesia, through Kiwi.com on May 28, 2025. The reservation number is 643369980, and the flight was scheduled for July 24, 2025. Just two days later, on May 30, I had to cancel the booking due to unforeseen circumstances. Despite canceling the tick...
Hello. I purchased a flight through Kiwi.com for travel to Ljubljana, Montenegro, scheduled for May 21 to May 23, 2025. My original ticket cost was €150, but I paid an additional €40 specifically for a refundable ticket option, bringing the total to €190. I had to cancel my plans and submitted a can...
Comments