On September 19, 2025, I purchased a ticket through Kiwi.com for a flight scheduled on September 22 at 00:20 from Istanbul Sabiha Gökçen Airport to Mersin Çukurova Airport. My reservation number was 680829721. I paid a total of 2,712 TL using my credit card.
However, the ticketing process was not completed within 24 hours. Instead, I later received a message saying:
“Reservation 680829721: Unfortunately, we could not complete the booking of your trip.”
During this time, I tried multiple times to reach Kiwi.com customer service, but I could not get in touch with anyone. Because of this failure, I was forced to buy another ticket for the same flight — but by then, the price had increased by nearly 1,600 TL more than what I originally paid.
I am requesting a full refund of the 2,712 TL I paid, as well as compensation for the additional costs I had to cover due to Kiwi.com’s failure to issue my ticket.
I expect this issue to be resolved as quickly as possible.
I booked a flight from Istanbul to Denpasar (DPS), Indonesia, through Kiwi.com on May 28, 2025. The reservation number is 643369980, and the flight was scheduled for July 24, 2025. Just two days later, on May 30, I had to cancel the booking due to unforeseen circumstances. Despite canceling the tick...
On September 13, I purchased tickets through Skyscanner from Kiwi.com for flights from Ashgabat to London and then London to Istanbul, with a total cost of ₺14,772. I completed the payment using my bank card. Due to official reasons, I now need to cancel my ticket. I submitted a cancellation reques...
On September 8, 2025, I attempted to purchase a ticket on SunExpress’s official website for the September 10, 2025 Kayseri–Izmir flight. During the payment process, I received a message stating that the transaction had “failed,” and I was not given any ticket or reservation number. However, when I i...
I purchased a round-trip flight from Ankara to Belgrade with Air Serbia through Kiwi.com, scheduled for October 14–17, and paid ₺5,600 via credit card. On August 12, I was informed that my flight had been canceled, and Kiwi.com stated that the refund would be processed within two months. However, d...
On April 12, 2025, I attempted to book a flight from Belgrade to Tivat through Kiwi.com. However, the website displayed a payment error during the checkout process, and I was never issued a ticket or confirmation. Despite this, ₺114.12 was still withdrawn from my TEB credit card. I immediately cont...
Comments