Why Is Kiwi.com Holding My Refund? Real Passenger Experience

On August 27, 2025, I canceled my Pegasus flight ticket with reservation number 15tub8. At the time of cancellation, I was assured that the full amount would be refunded without deductions. Since then, I have contacted Pegasus customer service multiple times. Each time, I was told that the refund h...

I booked a flight from Istanbul to Denpasar (DPS), Indonesia, through Kiwi.com on May 28, 2025. The reservation number is 643369980, and the flight was scheduled for July 24, 2025. Just two days later, on May 30, I had to cancel the booking due to unforeseen circumstances. Despite canceling the tick...

For my flight scheduled on September 22, 2025, I purchased a ticket through Kiwi.com and later canceled the flight. Pegasus Airlines confirmed that the refund of about $36 USD had already been processed and sent to Kiwi.com. However, I have been unable to reach anyone at Kiwi.com to receive my refu...

On November 8, 2025, at 04:30 a.m., I’m scheduled to fly from Ankara Esenboğa Airport to Riga, Latvia. Today, at 7:24 p.m., I made an online payment of ₺128,172 via credit card through Kiwi.com to purchase this flight. I received a payment confirmation screen and receipt, proving that the payment wa...

On April 12, 2025, I attempted to book a flight from Belgrade to Tivat through Kiwi.com. However, the website displayed a payment error during the checkout process, and I was never issued a ticket or confirmation. Despite this, ₺114.12 was still withdrawn from my TEB credit card. I immediately cont...