Pegasus Issued Refund but Kiwi.com Never Returned My Money

On August 27, 2025, I canceled my Pegasus flight ticket with reservation number 15tub8. At the time of cancellation, I was assured that the full amount would be refunded without deductions. Since then, I have contacted Pegasus customer service multiple times. Each time, I was told that the refund h...

On October 21, 2025, I purchased a ticket through Kiwi.com for my flight from İzmir Adnan Menderes Airport to Istanbul Sabiha Gökçen Airport with Pegasus Airlines. My reservation number is 690365951, and my carrier PNR code is 1DE838. I later canceled my flight, and Pegasus processed the refund to ...

I booked my flight through the Kiwi.com app, but due to a change in plans, I had to cancel the trip. I went ahead and submitted the cancellation through the app, and I even agreed to the deductions they apply during refunds. Despite that, I haven’t received any update or response. It’s been a while...

I booked round-trip tickets for my daughter and her mother through Skyscanner, which directed me to Kiwi.com. I paid for a departure flight with Pegasus Airlines and a return flight with SunExpress. However, when I called Pegasus to confirm, I was informed that they had no record of this flight. Sun...

On April 12, 2025, I attempted to book a flight from Belgrade to Tivat through Kiwi.com. However, the website displayed a payment error during the checkout process, and I was never issued a ticket or confirmation. Despite this, ₺114.12 was still withdrawn from my TEB credit card. I immediately cont...