I bought my tickets via Kiwi.com and missed one of my connecting flights. Who'll help me?

Your options if you miss a connection on Kiwi.com depend on several factors:

• Know your booking details. Check your Kiwi.com Guarantee, an optional booking add-on. If you do, Kiwi.com will find alternative flights if previously booked flights are delayed.

• Check your booking confirmation for airline names, contact info, and missed connection instructions.

• Kiwi.com customer service should be your first contact. They can advise you on Guarantee coverage and your situation. Contact the airline you missed your connection about rebooking, but fees may apply.

• Assess your options to reach your destination quickly. Keep all Kiwi.com and airline correspondence and receipts for missed connections. Later compensation claims may benefit from this documentation.

• Rebooking fees may apply depending on airline policies. Track meals, hotel stays, and alternative transportation costs from the missed connection as they may be reimbursed later.

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