We purchased a return ticket from Montenegro to Istanbul through Kiwi.com. While the airline did change the flight time, and the Kiwi app notified us of that, there was absolutely no notification—no email, no message—about the airport change. We unknowingly went to the wrong airport, only to discover the flight was departing from a different one. The two airports are two hours apart, and unfortunately, we couldn't make it to the correct airport in time, causing us to miss our flight.
This critical oversight by Kiwi.com resulted in significant financial and emotional distress. We were forced to purchase another return ticket from a different airline at a much higher price, incurring substantial unexpected costs. This negligence has left us feeling deeply frustrated and misled. We have requested a refund, but Kiwi.com is simply stalling, telling us our request is being "discussed" and "evaluated." We demand a full refund for the original ticket and compensation for the additional costs incurred due to their failure to provide vital flight information.
I purchased a round-trip flight from Ankara to Belgrade with Air Serbia through Kiwi.com, scheduled for October 14–17, and paid ₺5,600 via credit card. On August 12, I was informed that my flight had been canceled, and Kiwi.com stated that the refund would be processed within two months. However, d...
We purchased a flight ticket through Kiwi.com for July 21st for me and my spouse. The itinerary was a connecting flight from Ankara to Malta via Ankara-Istanbul-Skopje-Malta. Due to a delay in Ankara on the day of the flight, we checked in online for the following flights. However, the reservation c...
I entrusted Kiwi.com with my Istanbul to Tokyo flight reservation, only to encounter a major issue. Since it was a connecting flight, I needed a transit visa. However, Kiwi.com failed to provide any information, leaving me no choice but to cancel my flight at the last minute. Shockingly, they are no...
On October 25, we booked a connecting flight from Ankara to Dubai through Kiwi.com. Our Dubai flight was scheduled for 10:00 AM. After landing from our first leg via Istanbul, we headed straight to the gate, only to find it had closed two hours early. Despite having valid tickets, we were denied boa...
I purchased a round-trip flight ticket from Izmir to Tivat on Kiwi.com on February 18. However, without any prior notice or explanation, my ticket was...
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