My connecting flight was delayed, and I missed the subsequent flight booked through Kiwi.com. How can I ask for a refund?

If a delay in your connecting flight prevented you from making a subsequent flight reservation through Kiwi.com, take these steps to request a refund:

• Get into your account:

Log in to your Kiwi.com account if you're traveling right now and delays are affecting your connections. Select "Going to miss your connection?" when you see your trip details. This will give you advice on what to do as well as details on your options.

• Reach Kiwi.com Straightaway:

If there are problems with connecting flights, Kiwi.com suggests that travelers get in touch with them directly. The "Contact us" page and the bottom of all FAQ articles have ways to message or call Kiwi.com. You can find the phone numbers on your electronic ticket as well.

• Kiwi.com Promise:

The company will provide you with alternate options or a refund for the affected flights if you are covered by the Kiwi.com Guarantee. This guarantee is intended to offer remedies in the event that your trip is interfered with or has problems.

• Verification of the Delay:

Before offering additional support, Kiwi.com agents might need to manually verify the delay if it is not automatically apparent in the company's systems. Make sure you provide Kiwi.com with the specifics of the delay so they can properly verify it.

• Give information about boarding:

Tell Kiwi.com when you plan to board the delayed bus, train, or flight so they can look into other options that fit into your schedule.

• A Word of Caution About Self-Booking:

Kiwi.com may in some circumstances suggest that you make your reservations for a substitute at the station or airport. It's imperative, though, that you don't make any reservations before confirming with Kiwi.com representatives or settling on a refund. Your eligibility for the Kiwi.com Guarantee may be impacted if you make a reservation without confirmation.

If you have additional information or insights, don't hesitate to share in the comments.