I purchased a round-trip flight from Ankara to Belgrade with Air Serbia through Kiwi.com, scheduled for October 14–17, and paid ₺5,600 via credit card. On August 12, I was informed that my flight had been canceled, and Kiwi.com stated that the refund would be processed within two months.
However, despite several months passing and multiple attempts to contact customer service, I keep receiving the same response — that I must “wait two months.” That time frame has now long expired, and the refund still hasn’t been issued. In my most recent communications, they have even stopped providing any specific timeline for when the refund will be completed. I also have email correspondence documenting the refund process.
I request that Kiwi.com immediately process the refund of ₺5,600 to my credit card and resolve this issue without further delay, as this ongoing lack of transparency has caused significant inconvenience.
On April 12, 2025, I attempted to book a flight from Belgrade to Tivat through Kiwi.com. However, the website displayed a payment error during the checkout process, and I was never issued a ticket or confirmation. Despite this, ₺114.12 was still withdrawn from my TEB credit card. I immediately cont...
I purchased a round-trip flight ticket from Izmir to Tivat on Kiwi.com on February 18. However, without any prior notice or explanation, my ticket was...
We purchased a return ticket from Montenegro to Istanbul through Kiwi.com. While the airline did change the flight time, and the Kiwi app notified us of that, there was absolutely no notification—no email, no message—about the airport change. We unknowingly went to the wrong airport, only to discove...
On September 13, I purchased tickets through Skyscanner from Kiwi.com for flights from Ashgabat to London and then London to Istanbul, with a total cost of ₺14,772. I completed the payment using my bank card. Due to official reasons, I now need to cancel my ticket. I submitted a cancellation reques...
I booked a flight from Istanbul to Denpasar (DPS), Indonesia, through Kiwi.com on May 28, 2025. The reservation number is 643369980, and the flight was scheduled for July 24, 2025. Just two days later, on May 30, I had to cancel the booking due to unforeseen circumstances. Despite canceling the tick...
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