Kiwi.com mostly handles reservations and plans, but they can also help with some flight-related issues.
• Live chat with Kiwi.com and give them your booking reference number and more information about the problem. You can also call or email them, but keep in mind that response times may vary.
• Make it clear what's going wrong at check-in, like missing documents or a mistake at the airline counter. Include information such as the airport, airline, flight number, and any error messages that were seen.
• Kiwi.com can help by calling the airline on your behalf, giving them the paperwork or instructions they need, and looking into other options if you are turned away.
• Remember to bring important things with you, like the airline's contact information and all the travel documents you need. If you need to, be ready to think about other options.
If the problem still exists after the first contact with Kiwi.com and the airline, be polite and persistent in your efforts to find a solution.
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