My Kiwi.com flight was delayed! How do I get rebooked?

First, determine the delay's estimated duration and impact on connecting flights. Understanding the delay's severity is crucial to your strategy.

Contact Kiwi.com immediately to report the delay. Customer service can advise you based on your itinerary and Guarantee coverage, if purchased.

Track flight updates on the airline's website, app, airport screens, or flight tracking tools. This gives you real-time delay updates.

If you have Kiwi.com's Guarantee and the delay exceeds 3 hours or causes you to miss a connecting flight, Kiwi.com will find alternative flights to your destination, even with different airlines.

Depending on policy and availability, the airline may offer rebooking on the next flight for a fee or upgrade.

If Kiwi.com and the airline don't have options, try independent rebooking on other airlines. In this case, costs and availability may be higher.

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