On July 21, 2025, I purchased a flight ticket from Milan to Barcelona using the Kiwi.com application. I paid approximately €74 for the ticket and an additional €50 for 10 kg of luggage. The next day, due to my limited English, I realized I had mistakenly purchased cabin baggage instead of checked baggage. When I reported this error, Kiwi.com informed me that my only option was to purchase an additional 15 kg of checked baggage for €109, directing me to a link within the app.
This outrageous additional charge, nearly double the original ticket price, forced me to request a cancellation of my ticket rather than pay more than the flight was worth. Kiwi.com has been unclear about whether they received payment from the airline and stated they would deduct a €30 fee regardless of the circumstances. This entire experience has been incredibly distressing and financially damaging. I discovered that on Vueling Airlines' own website (the operating carrier), the same flight, including a 35 kg checked bag, cost only €85. This stark contrast highlights Kiwi.com's excessive pricing and hidden charges. As a first-time user, I was unaware of Kiwi.com's predatory practices. I received no direct assistance beyond the automated AI chat; there is no way to connect with a human customer service representative. Now, I fully understand why their user rating is so low. I demand a full refund for my original purchase without any deductions, as this issue stems from Kiwi.com's deceptive practices and lack of transparent information.
On October 8, 2025, I booked a flight from Rome Fiumicino Airport to Baku through Kiwi.com with the reservation code RR2J4U. Along with my ticket, I also purchased a 10 kg baggage allowance. However, during boarding, Wizz Air staff told me that no baggage allowance appeared in their system and deman...
I booked a flight from Istanbul to Denpasar (DPS), Indonesia, through Kiwi.com on May 28, 2025. The reservation number is 643369980, and the flight was scheduled for July 24, 2025. Just two days later, on May 30, I had to cancel the booking due to unforeseen circumstances. Despite canceling the tick...
Hello. I purchased a flight through Kiwi.com for travel to Ljubljana, Montenegro, scheduled for May 21 to May 23, 2025. My original ticket cost was €150, but I paid an additional €40 specifically for a refundable ticket option, bringing the total to €190. I had to cancel my plans and submitted a can...
I chose to buy my flight ticket through Kiwi.com because it was noticeably cheaper than other sites. After I paid, I received an email saying the booking was in the “confirmation process.” A few hours later, I got another email saying the ticket couldn’t be confirmed and that my payment would be ref...
I booked a Paris to Barcelona flight through MyTrip for July 10, and I deeply regret it. Before finalizing the purchase, the platform clearly displayed that I was entitled to bring 1 piece of 10kg luggage. This baggage allowance was one of the reasons I chose that particular fare. However, once the ...
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